These Terms & Conditions form part of the overall Agreement between Camping Kit Hire (“we”, “us”, “our”) and the customer (“you”, “your”). By using our Kit MOT service, you agree to the following terms relating to the care, maintenance, and repairs of all items you have supplied to us.
👩🏫 0. Definitions
Normal, reasonable dirtiness – Means the level of dirt expected from ordinary use of camping equipment, including light mud, dust, minor marks, and general outdoor exposure that can be cleaned using standard processes without additional time, products, or specialist methods.
Excessive soiling – Means any condition beyond normal, reasonable dirtiness, including but not limited to heavy or ingrained mud, food or drink spills, mould, mildew, strong odours (e.g., smoke, damp, cooking), animal contamination, or any soiling that requires additional labour, specialist cleaning, extended drying time, or non-standard products.
Damage – Means any breakage, tear, burn, puncture, missing component, malfunction, or deterioration that goes beyond normal wear and tear. This includes damage caused by misuse, improper storage, accidents, or exposure to conditions unsuitable for the item.
Wear and tear – Means the minor deterioration that naturally occurs through normal, responsible use of camping equipment. Examples include small scuffs, light fabric fading, minor abrasions, or other cosmetic changes that do not affect the function or structural integrity of the item.
Fragile item – Means any item that, due to age, material, construction, previous damage, deterioration, or manufacturer design, is at increased risk of being adversely affected by cleaning, maintenance, or repair processes. This includes items with weakened seams, brittle components, degraded coatings, or materials known to be sensitive to moisture, heat, or cleaning agents.
Service – Refers to the Kit MOT service provided by Camping Kit Hire, which may include inspection, cleaning, drying, maintenance, repairs, re-proofing, packaging, and any other work agreed as part of the booking.
Booking/Service Form – Means the form completed by you at the time of booking, which includes details of the items supplied, their condition, declared value, requested services, shipping preferences, and any other information required for us to provide the Service.
📋 1. Getting a Quote and Booking your Service
- All quotes are estimates and may be adjusted following inspection of your items.
- Quotes for service and shipping will be based on the information provided in the Booking/Service form. We will assume that all details provided are correct.
- Quotes will be based on the assumption that all items are free of defects, damage and/or missing parts, unless otherwise disclosed by you on the booking form.
- Quotes are based on the assumption that items are in a normal, reasonable state of dirtiness consistent with ordinary use, unless otherwise disclosed by you on the booking form. Excessive soiling, staining or conditions beyond this assumption may incur extra charges. We will inform you if we believe this applies.
📦 2. Sending Equipment to Us
- You must ensure all items are fully dry before packing.
- Highlight any areas of existing damage (for example, by marking them with a rubber band or tag).
- Take photos of your items prior to packing, as these may be required in the event of a damage dispute.
- All items should be appropriately packaged, ready for collection by our courier or contracted postal service.
- If dropping off, ensure all items are placed in appropriate packaging that will allow items to be easily moved, organised and stacked at our facilities.
- If we are responsible for organising the shipping of goods to us, we will include shipping insurance covering the value of the goods, based on the value you will have declared on the booking/service form. If items arrive damaged, we will inform you and our insurers within 1 working day.
- We cannot accept liability for undeclared value and we do not provide refunds or discounts for any overvaluation. Insurance claims will be processed based on the declared value only. In the event of a dispute, you may be required to provide evidence of value by the insurer.
- If you organise the delivery of goods to us, you are responsible for organising the appropriate level of insurance. If items arrive damaged, we will inform you within 1 working day.
🛠️ 3. Condition of Equipment on Delivery/Collection
- All equipment is inspected before any work is carried out and a report of any damage, or other issues, found will be sent to you before any work is carried out. This will be completed within 3 working days after taking delivery of your items.
- Where, during inspection or in the course of providing the services, we identify that an item is damaged, fragile, deteriorated, or otherwise at heightened risk of being adversely affected by the cleaning process, we will notify you as soon as reasonably practicable and give you the opportunity to add additional repairs, continue with the original work, or proceed with a waiver that removes our responsibility for any damage arising from the item’s pre-existing condition or the inherent risks explained.
- The report will include estimated costs to repair any damage or other issues.
- After receiving the report, you will be able to choose between:
- continuing with the original planned work,
- approve some or all of the additional work identified, or
- have your items returned to you without any work having been carried out. Choosing to have items returned without any work will require you to pay an inspection fee (£50 per hour) and any postage costs incurred and to be incurred.
🔧 4. Cleaning and Maintaining your gear
- We only use chemicals and solutions designed for the material being cleaned and follow manufacturer care guidelines, wherever available.
- All our cleaning equipment is regularly tested for safety and proper operation.
📦 5. Return of Equipment
- Your items will be returned within 2 working days of final checks being completed and payment being received.
- We will ensure all items are fully dry before packing for return.
- We will ensure all items are packed safely and reasonably protected from being damaged during transit.
- We will include shipping insurance covering the value of the goods, based on the value you will have declared on the booking/service form on the return of all items.
- If items arrive damaged, you must inform us within 7 working days of the date of first delivery attempt, so that we can file an insurance claim. Failure to notify us within this timeframe may affect our ability to make an insurance claim.
- If your items do not arrive within 7 working days of the organised delivery date, you must inform us, so that we can investigate and start an insurance claim, if required. Failure to notify us within this timeframe may affect our ability to make an insurance claim.
- We cannot accept liability for missed deliveries or delays caused by the courier or postal service, including delays caused by strikes, weather, or operational issues.
- We cannot accept liability for undeclared value and we do not provide refunds or discounts for any overvaluation. Insurance claims will be processed based on the declared value only. In the event of a dispute, you may be required to provide evidence of value by the insurer.
💷 6. Payment
- Invoices should be paid within 14 days of the invoice date unless otherwise stated differently on the invoice.
- We take full payment at the end of the service, when items are ready for return. However, we reserve the right to request a partial payment in advance, where required, with the remaining amount to be paid when the items are ready for return.
- All items are held until all invoices have been paid and cleared.
- Paying by card will incur a 1.4% fee, which reflects the processing fee charged by our payment provider. You can avoid this fee by paying through bank transfer using the details in the invoice. Please note, paying through Bank Transfer may not provide you with any of the protections provided by card providers.
🛒7. Abandoned Items
- If items are not paid for within 14 days of invoice, we reserve the right to charge a pro rata weekly fee of 5% of the invoice value to cover the cost of storage for a maximum of 90 days. After 90 days we may initiate legal proceedings to recover the debt through the UK court system.
- If invoices have been paid and we agreed for you to collect them, we reserve the right to charge a pro rata weekly fee of 5% of the invoice value if collection has not been completed after 30 days of the service being complete. Storage fees will continue to accrue for up to 365 days. Legal proceedings may be initiated after 90 days to recover outstanding amounts.
📘 8. Liability
- We are responsible for any loss, theft, or damage of items from the moment they are delivered to us until it is handed over to the shipping company for return to you.
- Where shipping has been organised by us, we will hold liability for any loss, theft, or damage of any items, up to the declared value of the items, until the delivery has been safely completed.
- Where shipping has been organised by you, you will hold liability for any loss, theft, or damage of any items until the delivery has been safely completed.
- Where items have not been packaged safely, the liability for any loss or damage will be with the person/company who packed the item. This includes inadequate packaging provided by you or any third party.
📄 9. Cancellation of Service
You may cancel your Service at any time by notifying us in writing (inc. email). In the event of cancellation, you will be responsible for:
- the full cost of any work already completed,
- a pro-rated cost for any work already started,
- any materials or products already used or allocated, and
- all shipping or collection costs incurred to date, as well as the cost of returning your items.
We will not begin any further work once a cancellation request has been received and will ensure that items meet our “Return of Equipment” standards for returning items to you.
🤝 10. Acceptance of Terms
By choosing Camping Kit Hire to maintain your items, you confirm that:
- You have read and understood these Maintenance Terms & Conditions.
These Terms & Conditions form part of the agreement between you and Camping Kit Hire and apply to all services provided under the Kit MOT service.
Last updated: 10 Apr 2026