These Terms & Conditions form part of the overall agreement between Camping Kit Hire (“we”, “us”, “our”) and the customer (“you”, “your”).
By using our Kit MOT service, you agree to the following terms relating to the care, maintenance, and repairs of all items you have supplied to us.

1. Definitions and Interpretations
1.1. Definitions
“Booking Confirmation”: the booking confirmation issued after written acceptance of the quotation sent by the Company to you.
“Booking Form”: the form completed by you at the time of booking, which includes details of the items supplied, their condition, declared value, requested services, shipping preferences, and any other information required for us to provide the Service.
“Business Day”: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
“Charges”: the fees and charges payable by you for the Services as set out in the invoice.
“Conditions”: these terms and conditions.
“Contract”: the contract between you and Camping Kit Hire, comprising the Booking Confirmation and these Conditions.
“Equipment” or “Item”: all gears and items listed in the Booking Form that require the Service.
“Service”: refers to the equipment maintenance service, also known as Kit MOT, provided by Camping Kit Hire, which may include inspection, cleaning, drying, maintenance, repairs, re‑proofing, packaging, and any other work agreed as part of the booking.
1.2. A reference to “writing” or “written” includes email.
1.3. Any words following the terms including, include, in particular, for example or any similar expression shall be interpreted as illustrative and shall not limit the sense of the words preceding those terms.

2. Basis of Contract
2.1. These Conditions and the Booking Confirmation govern the terms of the provision of the Services to you and will form the basis of the contract between us and you. Before you complete and submit the Booking Form, please ensure that you have read these Conditions carefully.
2.2. Each Booking Form received by us constitutes an offer by you for us to provide the Service in accordance with these Conditions.
2.3. Any quotation given by us does not constitute an offer to enter into a contractual arrangement capable of acceptance by you.
2.4. We are free to accept or reject each Booking Form at its absolute discretion. A booking will only be deemed to be accepted by us when we issue the Booking Confirmation at which point and on which date the Contract becomes effective (“Effective Date”).
2.5. If there is any conflict or inconsistency between any of the provisions in these Conditions and the Booking Confirmation, the provisions of these Conditions shall prevail.

3. Getting a Quote and Booking your Service
3.1. On receipt of your completed Booking Form, we will issue you with a quote. All quotes are estimates and may be adjusted following inspection of your Items.
3.2. Quotes for service and shipping will be based on the information provided in the Booking Form. We will assume that all details provided are correct. You confirm that, to the best of your knowledge, all information provided in the Booking Form about the condition, history, damage, contamination, and value of the Equipment is accurate.
3.3. Quotes will be based on the assumption that all Items are:
• free of defects, damage and/or missing parts, unless otherwise disclosed by you on the Booking Form; and
• in a normal, reasonable state of dirtiness consistent with ordinary use, unless otherwise disclosed by you on the Booking Form.
3.4. Any turnaround times provided in the quotes are estimates only and are not guaranteed.

4. Cancellation of Service
4.1. You may cancel your Service at any time within 14 days from the Effective Date of the Contract (“Cancellation Period”) pursuant to this clause 4.
4.2. If you cancel within the Cancellation Period, no sum is due payable by you under this Contract and any payment already made shall be fully refunded to you (minus the bank fees incurred in processing the refund).
4.3. Notwithstanding clause 4.1, if you expressly request us to begin the Service during the Cancellation Period, you acknowledge that the Service will begin before the Cancellation Period ends. If any cancellation is made thereafter, but before the Service is fully completed, you agree that you will be responsible for:
▪ the full cost of any work already completed,
▪ a pro‑rated cost for any work already completed,
▪ any materials or products already used or allocated, and
▪ all shipping or collection costs incurred to date, as well as the cost of returning your items.
4.4. We will stop any ongoing work on your Equipment once a cancellation request has been received and will ensure that the Equipment are returned to you in accordance with our return standards set out in clause 9.2 below.
4.5. You do not have the right to cancel the Contract once we have fully performed the Services.

5. Sending Equipment to Us
5.1. The following shall apply when you send your Equipment (as listed in the Booking Form) to us for the Service:
(a) You must ensure the Equipment are fully dry before packing.
(b) Highlight any areas of existing damage (for example, by marking them with a rubber band or tag).
(c) Take photos of your Equipment prior to packing, as these may be required in the event of a damage dispute.
(d) Package all Items appropriately, ready for collection by our courier or contracted postal service.
(e) If dropping off, ensure all Equipment are placed in appropriate packaging that will allow items to be easily moved, organised and stacked at our facilities.
5.2. If we are responsible for organising the shipping of the Equipment to us, we will include shipping insurance covering the value of the Equipment, based on the value you declare on the Booking Form. If the Equipment arrives damaged, we will inform you and our insurers as soon as reasonably practicable.
5.3. We cannot accept liability for undeclared value, and we do not provide refunds or discounts for any overvaluation. Please ensure to include the value of the Equipment in your Booking Form. Insurance claims will be processed based on the declared value only. In the event of a dispute, you may be required to provide evidence of value by the insurer.
5.4. If you are responsible for the delivery of the Equipment to us, you are responsible for organising the appropriate level of insurance. If items arrive damaged, we will inform you within 1 working day of unpacking.
5.5. Our liability for damage caused in transit by a courier you selected is limited to us providing photographic evidence of the packaging condition upon arrival to support your insurance claim.

6. Condition of Equipment
6.1. On receipt of Equipment, we will inspect the Equipment before any work is carried out. If there is any damage, or other issues with the Equipment, which was not expressly stated in the Booking Form, we will, within 3 working days after taking receipt of your Items, send you a report of such damages (“Inspection Report”) before any work is carried out.
6.2. The Inspection Report will include:
(a) a detailed description of any issues with the Equipment (or any part of it) (including but not limited to excessive soiling, staining or conditions beyond the assumption of what is considered normal, whether they are fragile, deteriorated, or otherwise at heightened risk of being adversely affected by the cleaning process, etc);
(b) recommendations for additional repairs to be carried out; and
(c) estimated costs to repair any damage or other issues.
Any inspection fees (including related taxes) added to the quote will be waived in the final invoice if you decide to go ahead with any work (clause 6.3(a) and 6.3(b)).
6.3. After receiving the Inspection Report, you will be able to choose between:
(a) continuing with the original planned work as set out in the Booking Form,
(b) approve some or all of the additional work identified in the Inspection Report, or
(c) have your Items returned to you without any work having been carried out.
Choosing to have Items returned without any work will require you to pay the inspection fee and any postage costs already incurred, as well as the cost of returning your Items to you.
6.4. Additional work identified during inspection will not be undertaken without your approval, unless necessary to prevent further deterioration or ensure safe handling of the Item.
6.5. If you opt to continue with the original work without the additional repairs in accordance with clause 6.3(a), you agree that we will not be responsible for any resultant damage to the Equipment (or any part of it) caused by the cleaning process.
6.6. We are not responsible for the failure of materials that, in our reasonable opinion, were already degraded prior to the Service. However, we will not perform any action that we reasonably believe will cause further damage without first obtaining your explicit consent.
6.7. Cleaning, drying, inspection, or repair processes may reveal pre-existing defects that were not visible at the time of booking or initial inspection. We shall not be liable for defects, damage, or deterioration arising from such pre-existing conditions.
6.8. We reserve the right to refuse Service where Items contain human waste, animal waste, blood, bodily fluids, hazardous substances, infestations, or other contamination that may present a health or safety risk.
6.9. We reserve the right to refuse or discontinue the Service where an Item is unsafe, excessively contaminated, beyond economical repair, misrepresented during booking, or where carrying out the Service would present a health, safety, or legal risk.
6.10. We may take photographs or videos of Items before, during, and after the Service for record-keeping, quality control, insurance purposes, and dispute resolution.

7. Cleaning and Maintaining your Equipment
7.1. We confirm that we will only use chemicals and solutions designed for the material being cleaned and follow manufacturer care guidelines, wherever available.
7.2. All our cleaning equipment is regularly tested for safety and proper operation.
7.3. We will use reasonable skill and care when carrying out repairs and maintenance. However, we cannot guarantee that any repair will be permanent, invisible, or restore the item to its original condition or performance.
7.4. Re-proofing and waterproofing treatments are intended to improve water resistance but cannot restore a product to its original manufacturer specifications. We do not guarantee waterproof performance following treatment.

8. Invoicing and Payment
8.1. At the end of the Service, when your Items are ready for return, we will issue you with our invoice for services rendered.
8.2. We reserve the right to request a partial payment in advance, where required, with the remaining amount to be paid when the Items are ready for return.
8.3. Invoices are payable within 14 days of the invoice date unless otherwise stated differently on the invoice.
8.4. All Items are held until all invoices have been paid and cleared
8.5. Where the invoice remains unpaid for 28 days after the invoice date, storage fees shall become payable by you for the Items being in our possession, in accordance with clause 11 below.

9. Return of Equipment
9.1. Upon full payment of the invoice and final checks of the Equipment being completed, we will dispatch the Equipment to you via our nominated courier within 2 working days using the shipping method selected at the time of booking, unless you have made alternative arrangements with us in advance.
9.2. In returning your Equipment, we will ensure that all items are:
(a) fully dry before packing for return.
(b) packed safely and reasonably protected from being damaged during transit.
9.3. We will include shipping insurance covering the value of the goods, based on the value you will have declared on the Booking Form on the return of all Items.
9.4. If Items arrive damaged, you must inform us within 7 working days of the date of first delivery attempt, so that we can file an insurance claim.
9.5. If your Items do not arrive within 7 working days of the organised delivery date, you must inform us, so that we can investigate and start an insurance claim, if required.
9.6. We cannot accept liability for missed deliveries or delays caused by the courier or postal service, including delays caused by strikes, weather, or operational issues.
9.7. We cannot accept liability for undeclared value, and we do not provide refunds or discounts for any overvaluation. Insurance claims will be processed based on the declared value only. In the event of a dispute, you may be required to provide evidence of value by the insurer.

10. Collection of Equipment
10.1. We do not offer collection in person as a standard service, save for certain circumstances pursuant to clause 10.2 below.
10.2. In exceptional circumstances (such as where the booking involves large volume orders), and at our sole discretion, we may agree to allow you to collect your Equipment in person. This must be agreed in writing prior to payment. We will confirm any such agreement in the invoice.
10.3. Your Equipment will only be released for collection if all outstanding invoices have been paid in full and cleared.
10.4. Where collection has been agreed by us, collection of the Items must be completed within 7 days of our notification that your items are ready.
10.5. We will make reasonable efforts to remind you of your obligation to collect or arrange dispatch of your Items, including by email or telephone. However, it remains your responsibility to collect your Items or arrange for their dispatch promptly after receiving our notification that they are ready.
10.6. If collection is not completed within this period, storage fees will apply in accordance with clause 11 below.

11. Storage of Equipment
11.1. Where your Items remain uncollected or the invoice remains outstanding for 28 days after the invoice date, storage fees will apply in accordance with this clause 11. Where storage fees apply, we will issue a separate invoice for any storage fees accrued. These fees are payable in addition to the original service invoice.
11.2. The storage fee is £5.00 per day per Item or reasonable item set stored. For the avoidance of doubt, a tent and its poles shall be treated as one item for storage purposes. Storage fees will begin to accumulate from the 29th day of being in our possession and continue until:
◦ the Items are collected in person, or
◦ dispatch by courier has been agreed and additional invoice paid, or
◦ the Items are disposed of in accordance with clause 11.3(b) below.
11.3. If your Items remain uncollected or all outstanding invoices (including storage fees) remain unpaid for 90 days after the invoice date, we will take the following steps:
(a) We will send you a final notice by recorded delivery to the address you provided at the time of booking, and by email where available, stating:
• the outstanding amount owed,
• the storage fees accrued to date,
• that you have 28 days from the date of the notice to collect your Items and pay all outstanding amounts, and
• that failure to do so will result in disposal or sale of your Items.
(b) If you fail to collect your Items and pay all outstanding amounts within that 28-day period, we may:
• dispose of your Items by donation, recycling, or other means, or
• sell your Items at public auction or private sale, in accordance with the Torts (Interference with Goods) Act 1977.
11.4. Any proceeds of sale made in clause 11.3(b) will be applied in the following order:
• our reasonable costs of sale (including auction fees, advertising, and administrative costs),
• any outstanding service fees,
• any outstanding storage fees accrued up to the date of sale.
• Any surplus remaining after the above deductions will be returned to you. We will keep a full record of all items disposed of or sold, the proceeds received, and the application of those proceeds.
11.5. If the proceeds of sale are insufficient to cover our costs, fees, and storage charges, the outstanding balance remains payable by you, and we reserve the right to pursue recovery of the debt through the UK court system.
11.6. We reserve the right to refuse to continue storing your Items if:
(a) the items present a health, safety, or environmental risk,
(b) the Items are deteriorating or attracting pests,
(c) the storage fees accrued exceed the declared value of the Items, in which case we will initiate the disposal process under clause 11.3 without waiting for the 90-day period to expire, or
(d) we have given you reasonable notice to collect and you have failed to do so.
in the circumstances set out above in this clause, we will notify you in writing and give you a reasonable opportunity (not less than 14 days) to collect your Items before disposal.
11.7. While your Items are stored with us pending collection, we will exercise reasonable care in their storage. However, we are not responsible for any deterioration, damage, or loss arising from:
• the inherent nature or condition of the Items,
• pests, mould, or mildew where the Items were not fully dry upon arrival or where the items were already contaminated prior to storage,
• a Force Majeure Event,
• the passage of time, including the natural degradation of materials, coatings, or adhesives.
11.8. Our total liability for any loss or damage to stored items shall not exceed the declared value of the affected Item as stated on the Booking Form.
11.9. If you have arranged self-collection but later wish us to dispatch your Items via courier instead, you may request this in writing. We will invoice you for the courier fees.

12. Liability
12.1. Our total liability arising from the Service shall not exceed the declared value of the affected item as stated on the Booking Form or the total Fees paid by you, whichever is lesser.
12.2. We shall not be liable for any indirect or consequential loss, including but not limited to loss of use, loss of enjoyment, loss of opportunity, travel costs, accommodation costs, event costs, or replacement hire costs arising from any delay, damage, loss, or unsuccessful repair.
12.3. Where shipping has been organised by us, we will hold liability for any loss, theft, or damage of any Items, up to the declared value of the Items, until the delivery has been safely completed.
12.4. Where shipping has been organised by you, you remain responsible for any loss, theft, or damage to the Items until they have been delivered to our premises or designated parcel drop location. Delivery shall be deemed complete when the courier or postal service records the Item as delivered, including by photographic evidence where available.
12.5. We are not liable for manufacturer defects, design defects, or failures resulting from previous repairs carried out by third parties.

13. Force Majeure
We shall not be liable for any delay or failure to perform our obligations under this Contract due to events beyond our reasonable control (“Force Majeure Event”) including (but not limited to):
▪ severe weather, natural disasters, or environmental events,
▪ war, terrorism, or civil unrest,
▪ strikes, industrial action, or labour shortages,
▪ power outages or utility failures,
▪ national emergencies or government restrictions,
▪ courier network disruption or suspension,
▪ or any other event that could not reasonably be foreseen or prevented.

14. Ownership
14.1. All Items remain the property of the customer at all times. We hold the Items as bailee and have no ownership rights over them.
14.2. We reserve a lien over your Items until all outstanding invoices (including service fees, storage fees, and any other charges) have been paid in full and cleared. This means we are entitled to retain possession of your Items until the invoice has been made in full, we however do not acquire any ownership rights over these Items.

15. Acceptance of Terms
By choosing Camping Kit Hire to maintain your Equipment, you confirm that:
(a) You have read and understood these Conditions;
(b) You are at least 18 years old and have legal capacity to enter into this contract;
(c) You are the legal owner of the Items or have authority from the owner to authorise the Service; and
(d) You agree to indemnify us against any claim, loss, or damage arising from your failure to have authority to authorise the Service.

16. General Provisions
16.1. Severability
If any part of this agreement becomes invalid or unenforceable, it will be modified or removed only to the extent necessary. The rest of the agreement remains fully valid.
16.2. Data Protection
All personal information provided during the booking process will be processed in accordance with our Privacy Policy (as amended from time to time) and applicable UK data protection legislation.
16.3. Governing Law and Jurisdiction
The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, will be governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.