These Terms & Conditions forms part of the contract between Camping Kit Hire (“we”, “us”, “our”) and the hirer (“you”, “your”).
By hiring equipment from us, you agree to the following terms relating to the use, care, return, and liability of all hired items.

1. Definitions and Interpretation
1.1 Definitions
“Business Day”: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
“Booking Confirmation”: the written confirmation sent to you after written acceptance of the quotation sent by the Company to you.
“Charges”: the fees and charges payable by you for the Goods as set out in the invoice.
“Conditions”: these terms and conditions.
“Contract”: the contract between you and Camping Kit Hire, comprising the Booking Confirmation and these Conditions.
“Goods”: all equipment and accessories listed in your Booking Confirmation.
“Hire Date”: the start date of the Hire Period as set out in the Booking Confirmation.
“Hire Period”: the dates confirmed in your booking during which the Goods are in your possession.
“Losses”: all liabilities, damages, losses, fines, expenses and costs (including all interest, penalties, legal costs (calculated on a full indemnity basis) and reasonable professional costs and expenses).
“Security Deposit”: A refundable amount taken at the time of booking, used to cover damage, loss, or late return.
1.2 A reference to “writing” or “written” includes email.
1.3 Any words following the terms including, include, in particular, for example or any similar expression shall be interpreted as illustrative and shall not limit the sense of the words preceding those terms.

2. Basis of Contract
2.1. These Conditions and the Booking Confirmation govern the hire of the Goods from us and will form the basis of the contract between us and you. Before you complete and submit the booking form, please ensure that you have read these Conditions carefully.
2.2. Each booking form received by us constitutes an offer by you to hire the goods in accordance with these Conditions.
2.3. Any quotation given by us does not constitute an offer to enter into a contractual arrangement capable of acceptance by you.
2.4. We are free to accept or reject each booking form at its absolute discretion. A booking will only be deemed to be accepted by us when we issue a Booking Confirmation at which point and on which date the Contract, subject to clauses 4.2 & 4.3, becomes effective.
2.5. If there is any conflict or inconsistency between any of the provisions in these Conditions and the Booking Confirmation, the provisions of these Conditions prevail.

3. Getting a Quote
3.1. On receipt of your completed booking form, we will issue you with a quote. Quotes for hire and shipping will be based on the information provided in the Booking form. We will assume that all details provided are correct.
3.2. You can request changes to your quote before confirming the service, either by emailing us or responding via the quote link.

4. Invoicing, Security Deposit and Payments

Invoicing
4.1. In consideration for the provision of the Goods to you for the Hire Period, you shall pay the charges as set out in your invoice in accordance with this clause 4.
4.2. Following acceptance of our quote, we will issue an invoice covering the hire fee and postage costs. The invoice will also include a line for the Security Deposit showing the deposit amount. The deposit amount will be set to £0, as the deposit is authorised separately as set out in clauses 4.6 – 4.10 below.
4.3. The invoice must be paid in full within 14 days of the invoice date (“Payment Period”). A booking is not considered confirmed until the invoice has been paid.
4.4. Upon payment of the invoice, the booking shall be confirmed, and we will send you a Booking Confirmation.
4.5. If the invoice payment remains unpaid after the Payment Period, it is deemed that there is no booking and we have no obligation to reserve the Goods for your hire.

Security Deposit
4.6. Within three 3 days from the Hire Date, we will send you a link to authorise the Security Deposit amount. You must complete the deposit authorisation before the Goods are shipped.
4.7. The deposit is pre‑authorised only; no charge is made unless deductions are required under clause 6.6 and clause 9.
4.8. The deposit pre‑authorisations expire automatically after 7 days. You agree that we may renew the pre‑authorisation on a 5–7 day rolling basis for the duration of the Hire Period. Where this is not possible, we will capture the payment and refund it, minus any deductions for damages, loss, or late return as set out in these Conditions, within 7 days of the end of the hire or Goods being returned to us.
4.9. Renewal of the pre‑authorisation does not charge your card unless deductions are required. In accordance with these Conditions, the deposit is released or returned (minus any deductions) within 7 days of the end of the hire or Goods being returned to us.
4.10. If the deposit authorisation is not completed before the Hire Date, and in any event, no later than 24 hours from the proposed Hire Date, the Goods will not be dispatched to you, and we reserve the right to cancel the hire.

5. Cancelling Your Hire
5.1. You may cancel your hire at any time before the Hire Date. However, because our hires are for a specific period and availability is limited, the following refund terms apply:
• More than 30 days before the Hire Date: Full refund, minus any bank fees incurred in processing your booking.
▪ 14-30 days before the Hire Date: 50% refund.
▪ Less than 14 days before the Hire Date: No refund will be issued.
5.2. Refunds will be made using the same payment method originally used by you unless You specifically request a different method.
5.3. We may (but not obliged to), at our sole discretion, reduce or waive any of the Charges detailed above if the cancellation is due to exceptional circumstances.
5.4. This cancellation policy reflects the fact that we are likely to turn away other customers to reserve the Goods for you.

6. Delivery and Returns

Delivery
6.1. We will arrange delivery and collection of the Goods to and from the addresses you provide. All Goods are inspected by us before dispatch and deemed fit for hire.
6.2. We reserve the right to substitute the Goods with items of equivalent or superior quality without prior notice. We may photograph Goods before dispatch and after return to record their condition and assist in resolving disputes.
6.3. We cannot accept responsibility for missed deliveries, courier delays, or any consequential loss arising from shipping or transportation.
6.4. All Goods are fully insured against loss or damage whilst in transit with our nominated courier. This insurance covers the outbound journey to you and the return journey to us.
6.5. You are not liable for loss or damage occurring strictly during transit, provided you have not breached your obligations under this agreement (including, but not limited to, failing to properly pack the Goods for return or theft from leaving them unattended and unsecure before collection by the courier.)
6.6. If a transit insurance claim is necessary, you agree to cooperate fully with us and the insurer, including providing any documentation or evidence reasonably requested. Any insurance excess payable shall be our responsibility unless the claim is related to a breach of clause 6.5. In such case, you will be notified of the excess amount prior to any deduction from your security deposit.
6.7. We will choose delivery services that should arrive by the date you requested however, delivery dates are estimates and not guaranteed. You must choose your delivery dates with this in mind.

Returns
6.8. We will provide you with return shipping instructions, whilst our delivery partner will provide collection details, at least 24 hours before the end of your Hire Period. The courier will bring labels for each box or tote for return. You must follow our shipping instructions precisely and be available for the collection. If you fail to do so, and the Goods are not collected as a result, you will be liable for any additional costs incurred.
6.9. If a return collection is missed, you must inform us as soon as reasonably possible so we can provide further instructions or new collection details. You are responsible for any additional postage, re-delivery, or late return fees incurred as a result of the missed collection.
6.10. Late returns shall be charged at the standard daily hire rate applicable to the items hired at the time of booking as set out in the Booking Confirmation.
6.11. You are responsible for ensuring Goods are appropriately packed for return using any instructions provided. We recommend you photograph Goods before dispatch to record their condition and assist in resolving disputes.
6.12. Goods must be returned reasonably clean and dry. We reserve the right to charge reasonable cleaning or drying costs where additional work is required. A detailed list of standard cleaning charges is set out in our Schedule of Additional Charges, which is available at https://campingkithire.com/schedule-of-additional-charges and incorporated into this agreement in schedule 1. This schedule sets out the specific costs for cleaning different items and for specialist treatments like mould remediation.
For the purposes of this clause 6.12, “reasonably clean and dry” shall mean the Goods thoroughly swept out and brushed down, free of mud, grass, food debris, and sticky spills, no damp patches, condensation, or wet zips, such that we can repack it after we air it out.

7. Your Responsibilities During the Hire
7.1. You agree to:
• Inspect the Goods upon receipt and notify us of any visible defects within 24 hours. For defects that are not reasonably visible upon initial inspection (latent defects), you must notify us within 24 hours of discovering them.
▪ Keep the Goods in your possession and under your control at all times.
▪ Take proper care of the Goods and use them only for their intended purpose.
▪ Be responsible for any loss or damage, including any caused by negligence, misuse, mishandling, or improper operation.
▪ Not sell, underlet, or dispose of the Goods.
▪ Return all Goods complete and in good order at the agreed time and place, using the specified shipping method.
▪ Ensure the Goods are used appropriately for weather conditions and is properly secured. Damage caused by adverse weather where reasonable precautions were not taken shall be treated as damage under this agreement.
7.2. You are strongly advised to insure the Goods against theft, loss, and damage under your own travel insurance.
7.3. In using the Goods, you agree to:
▪ Use the Goods only for their intended purpose.
▪ Follow any instructions provided for safe setup and operation.
▪ Not alter, modify, or remove any parts.
▪ Not allow the Goods to be seized or taken under legal process.
▪ Not use the Goods for any unlawful purpose.

8. Faulty/Damaged Goods
8.1. We are required by law to provide you with Goods that are of satisfactory quality, fit for purpose, and in accordance with descriptions provided by us. Our failure to do so will render the Goods damaged and/or faulty. If you discover any damage (pre-existing) or fault with the Goods during the Hire Period, please inform us as soon as is reasonably possible. We will use all reasonable endeavours to, after inspection of the Goods and confirmation that the Goods are faulty and/or damaged prior to delivery or collection by you, provide a suitable replacement or, if a repair is possible without causing you any inconvenience, we will repair the Goods.
8.2. If we are unable to replace or repair the Goods, we will offer you a refund equal to the remaining, unused part of the Hire Period. Any refund due to you will be made as soon as is reasonably possible, and in any event within 14 days of the date on which we agree that you are entitled to a refund.

9. Liability
9.1. Our total liability for any breach of this agreement, whether in contract, negligence, misrepresentation, or otherwise, is limited to the total Charges paid by you.
9.2. We shall not be liable for any Losses incurred by you as a result of using the Goods for any purpose other than that for which they were intended.
9.3. Nothing in this agreement limits or excludes:
• liability for deliberate fault;
• liability for death or personal injury caused by negligence to the extent preserved by section 2(1) of the Unfair Contract Terms Act 1977;
• liability for fraud or fraudulent misrepresentation,
• liability for breach of the terms implied by Section 2 of the Supply of Goods and Services Act 1982;
• any liability that cannot legally be excluded.
9.4. Subject to clause 9.2, all warranties or conditions (express or implied) or other terms that might otherwise be implied into the Contract by statute, common law, trade usage or otherwise are excluded from the Contract.
9.5. Subject to clause 9.2, neither party is liable for:
▪ loss of profit,
▪ loss of revenue,
▪ loss of business,
▪ or any indirect or consequential loss.
9.6. Your liability for damage or loss is limited to the new replacement cost of the affected items, including postage and any reasonable administrative costs. The pre‑authorised Security Deposit shall be used to cover any damage or loss. If the total cost of damage or loss exceeds the Security Deposit, you still remain liable for the remaining balance. The Security Deposit is not a cap on your liability. If deductions are required, we will notify you before any charge is made.
9.7. If your security deposit is cancelled, expires without reauthorisation being completed before or a technical glitch ends the authorisation before the end of the Hire Period and the Goods are returned to us, you will still remain liable for any costs in accordance with this clause 9.
9.8. For the avoidance of doubt, your liability for loss or damage under this clause applies to all periods except when the Goods are in the exclusive possession of our nominated courier and the loss or damage is solely attributable to the courier’s handling. In such cases, our shipping insurance shall apply.

Joint Hirers
9.9. If more than one person is named on the booking, all parties are jointly and severally liable under these Conditions.

10. Breach of Agreement
10.1. Without affecting any other right or remedy available to us, if you breach any terms of these Conditions, we may terminate this Contract immediately. On termination, you will no longer have our consent to possess the Goods and you shall be required to immediately return the Goods to us.
10.2. Termination of the Contract will not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
10.3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract will remain in full force and effect, including clause 9, this clause 10, and clause 13.

11. Force Majeure
11.1. Neither party will be liable for any failure or delay in performing their obligations under the Contract to the extent that the failure or delay is caused by circumstances beyond their reasonable control (“Force Majeure Event”). These circumstances may include (but are not limited to):
▪ extreme weather, natural disasters, or environmental events,
▪ war, terrorism, or civil unrest,
▪ strikes, industrial action, or labour shortages,
▪ power outages or utility failures,
▪ national emergencies or government restrictions,
▪ courier network disruption or suspension,
▪ or any other event that could not reasonably be foreseen or prevented.
11.2. If a Force Majeure Event occurs:
• The affected party must notify the other as soon as reasonably possible;
• Goods returned late will not incur a late fee;
• If you are in possession of any Goods, you must ensure they are kept safe from damage, clean and dry, until goods can be returned, in order to prevent damage from mould, unless the situation makes this impossible.
11.3. If, during a Force Majeure Event, the Goods are returned with damage, mould, or deterioration caused by the customer’s failure to keep them clean, dry, and properly stored, such damage shall be treated as damage under these Conditions and deductions will be made from the Security Deposit accordingly. We recommend you photograph the Goods during the extended period to evidence their condition.

12. Ownership
Ownership of all Goods remains with Camping Kit Hire at all times.

13. Acceptance of Terms
By choosing to hire Goods from Camping Kit Hire, you confirm that:
(a) You have read and understood these Conditions; and
(b) You are at least 18 years old and have legal capacity to enter into this contract.

14. General Provisions
14.1. Data Protection
All personal information provided during the booking process will be processed in accordance with our Privacy Policy (as amended from time to time) and applicable UK data protection legislation.
14.2. Severability
If any part of this agreement becomes invalid or unenforceable, it will be modified or removed only to the extent necessary. The rest of the agreement remains fully valid.
14.3. Governing Law and Jurisdiction
The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, will be governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.